Organizational Development: Prevention & Response, Part 1

Luke Kuepfer • May 15, 2020

“What causes fights and quarrels among you? Don’t they come from your desires that battle within you? You desire but do not have, so you kill. You covet but you cannot get what you want, so you quarrel and fight. You do not have because you do not ask God.” (James 4:1-2)

Conflict in any organization is inevitable, it WILL happen. There are “no” conflict-free churches, organizations, or families. The Apostle James points to humanity’s sinful desires and motives as the root cause. Here are some considerations regarding organizational conflict before we look at prevention and response in future posts:

  • The end of a conflict is “never” the end of conflict. Where two human beings are present, there is always potential for conflict. Not only should we anticipate it but also see it as a way to grow stronger relationships.
  • It takes two to have a conflict. While sometimes one party is mostly to blame, it’s always up to both parties to resolve it. (Matthew 5:23-24 & 18:21-35 make that quite clear...I’ve blogged more on that here.)
  • With change comes the potential for conflict—prepare for it by anticipating resistance and thinking through grace-filled responses. 
  • You will never please everyone so don’t even try. The goal is not to please people but your Audience of One. Stay focused on your shared mission and maintain loving and respectful responses with everyone.
  • Ignoring conflict only makes it worse. “Let sleeping dogs lie,” some say. Problem is, they eventually wake up and bite! Conflicts that fester intensify and poison relationships in an organization. Resolve differences quickly!
  • Leaders MUST overcome their fear of facing and dealing with conflict. Better to work through conflict than suffer the greater consequences of ignoring it!

[Next week we will discuss some key points about preventing organizational conflict.]

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